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NEW A new product, built AI-first on the WhatsApp Business Platform

Your customers are on WhatsApp.
Now your whole team can be, too.

iPing connects your own WhatsApp Business number to one shared inbox. Reply as a team, send approved templates, run campaigns — with the account, the data and the Meta bill staying in your name.

Book a 20-minute demo See the product
Your own WhatsApp Business Account No markup on Meta's rates Live in minutes, no migration
iping.naapbooks.com/inbox
Inbox
New message
Campaigns
Contacts
WHATSAPP
Numbers
Templates
Quick replies
ORGANIZATION
Team & access
Plan
API keys
PS
priya@meeratextiles.in
Agent

Inbox

+91 90000 00001 · Meera Textiles
+ New message
CONVERSATIONS 11
Search conversations…
RK
Rohan K. Mon
Thanks, received the invoice.
AS
Anita S.1 10:31
Do you have this in navy, size 42?
DM
Deepak M. Yesterday
You: [template: order_confirmation]
+9
919000000045 Yesterday
Hi, I filled in your form and would like to…
VP
Vikram P. Sun
Thanks, received the invoice.
Rohan K.919000000012
Unassigned ▾
● 24h window openCustomer messaged just now — free-text replies allowed
Emoji Quick reply Attach Template
Type a message… (try "/" for quick replies)
Send
Sound familiar?

WhatsApp works for your business — until it's one phone in one pocket

Flip the switch to see what changes.

One phone, one person

Whoever holds it is the only one who can reply. Customers wait when they're off, sick or gone.

A shared inbox

Everyone you grant access to sees the same conversations and can reply. Nobody waits for the phone.

No shared record

Nobody else can see what was promised. No way to hand a conversation to a colleague.

Everything on record

Every message kept, every reply attributed, assignment in one click.

Updates typed by hand

Order confirmations and reminders sent one at a time — hours a week.

Approved templates

Order, dispatch, reminder and renewal templates — sent to one person or a whole list, in seconds.

A personal number doing business work

When the employee leaves, the customers go with the phone.

A business number the business owns

The number lives in your WhatsApp Business Account. People come and go; the number and its history stay.

An account you don't own

Some providers create the WhatsApp account in their own name. Leaving means migrating a number and losing history.

An account in your name

You connect through Meta's own sign-up. It sits in your Meta portfolio. Disconnect iPing any time — nothing on Meta changes.

Your customers don't change anything. They still just message your number.

What iPing does

Three jobs, done properly

Support

Answer as a team

One inbox per number. Assign, reply, attach, use quick replies — with read and delivery status on every message and the sender's name on every reply.

  • Assignment and attribution
  • Quick replies with /shortcuts
  • Service-window status on every thread
Notify & market

Send what Meta approves

Build templates that pass review the first time, preview them on a phone, then send to one customer or a whole list — now or scheduled.

  • Template builder with Meta's limits built in
  • Campaigns to tags or an uploaded list
  • Reporting per recipient, not per percentage
Own & control

Keep it in your name

Your WhatsApp Business Account, your numbers, your templates, your Meta bill — all visible, all yours. Decide who on your team sees which number.

  • Access per number, not flat roles
  • Meta charges itemised by category
  • Export contacts any time
Product tour

What your team will actually use

Illustrative screens with fictional sample data. The real thing looks like this.

iping.naapbooks.com/whatsapp/connect
Inbox
WHATSAPP
Numbers
Templates

Connect WhatsApp

Link a WhatsApp Business number to Meera Textiles
Connect a Number
Opens Meta's Embedded Signup. Nothing is stored until you finish.
f  Continue with Facebook
Already have a number and token? Connect manually

Connect your own number in minutes

Meta's Embedded Signup. You pick the WhatsApp Business Account, you verify the number by OTP, you grant iPing access. We never see your Meta password.

  • Account stays in your Meta portfolio
  • Bring a number from the WhatsApp Business app, or a fresh one
  • Manual connection for numbers you already run via the API
The one rule everyone trips on

The 24-hour window, explained where it matters

WhatsApp lets a business reply freely to anyone who messaged it in the last 24 hours. After that — or to start a conversation — you send a template Meta has approved. Most tools let you discover this when a send fails. iPing shows it on every contact, thread and composer.

Try it: drag to set how long ago the customer last messaged you.

Just now12h24h36h
● Window open
Customer messaged 2 hours ago

22 hours left to reply with anything you like.

✓
Free-text reply
Type anything, attach files, use quick replies
✓
Approved template
Always allowed — billed by Meta per category
Why iPing

Three things we'll keep repeating

You own the account

You connect your own WhatsApp Business Account through Meta's own sign-up flow. It sits in your Meta portfolio, not ours. Disconnect iPing tomorrow and nothing on Meta changes.

You see Meta's real cost

Meta bills conversations to your account, at Meta's rate. iPing shows that bill by category, separate from the subscription. No per-message markup — we never touch the Meta bill.

Built for a team, not a phone

Shared inbox, access per number, every reply attributed, templates and campaigns with reporting down to the individual recipient.

What iPing does better

1

Campaign reporting per person, not per percentage

Every campaign lists every recipient: status, whether they replied, when, and the exact text they received.

2

A template builder that teaches Meta's rules

Character counters, every header and button type with Meta's exact limits, 29 languages, a live preview, and a warning when a template won't render on WhatsApp desktop.

3

Access per number, not flat agent roles

An organisation role plus a grant per number. A junior sees only the support line; an agency runs five brands from one login.

4

The 24-hour window, visible everywhere

On the contact row, the contact record, the conversation and the composer — each time with one line on what it means for your next message.

5

Two bills, both visible

Your iPing subscription and your Meta conversation bill shown separately — the Meta side split by marketing, utility, authentication and service, with payment history.

6

No lock-in, by design

Your account, number and templates live on Meta in your name. Your contacts export any time. Leaving iPing is a click, not a migration.

The structural difference

Most WhatsApp providers hold your account. iPing doesn't.

Most platforms sold to Indian businesses are Business Solution Providers: they create and hold the WhatsApp account and pay Meta on your behalf. iPing is a Tech Provider on the WhatsApp Business Platform: you connect your own account and pay Meta directly. Tap a row to see why it matters.

Typical provider (BSP model)iPing (Tech Provider model)
Who owns the WhatsApp Business AccountOften created in the provider's portfolio and shared with youYour own Meta portfolio. iPing is granted access
Ownership decides who can log in to Meta and see the asset, who can move it, and what happens when the relationship ends. If it isn't in your portfolio, it isn't fully yours.
Who pays MetaThe provider, on its credit line — re-billed to you in tiersYou, directly, on your own payment method
Paying Meta directly means Meta's invoice is your invoice. There is no bundle to decode and no provider in between to set the rate.
Markup on Meta's per-conversation rateCommonNone — iPing never handles the Meta bill
A markup is only possible when the provider sits between you and Meta's bill. iPing doesn't, so there is nothing to mark up.
Visibility of the real Meta costUsually bundled, not itemisedItemised by category at Meta's rate, with history
Marketing, utility, authentication and service conversations cost different amounts. Seeing the split tells you which campaigns are worth it.
Campaign reportingCampaign-level percentagesEvery recipient: status, reply, exact text sent
Percentages are for dashboards. Rows are for the moment a customer disputes what you sent.
Team accessFlat agent rolesOrganisation role + access per number
Separate numbers for support, sales and wholesale only work if you can decide who sees which.
LeavingMigrate the number to a new account; history stays behindDisconnect iPing. Account, number and templates unchanged on Meta
Migrating a WhatsApp number between accounts involves two-factor resets, OTPs and re-registering templates. Not having to is the point.
What we won't claim. iPing is deliberately focused: inbox, templates, campaigns, contacts, team access, API. It doesn't ship a chatbot builder, auto-routing or pre-built app integrations today. If those are what you need most, a broader platform may suit you better — and we'd rather say so here than after you've connected your number.
Who it's for

Teams of 2 to 50 that already answer customers on WhatsApp

Pick your business to see the kind of messages it would send.

29template languages, 9 of them Indian
5button types, with Meta's limits built in
1 : 1campaign report rows to recipients
0%markup on Meta's conversation rates
∞numbers per organisation, access per number
Data & privacy

Your account, your customers, your data

What iPing uses from Meta

When you connect your WhatsApp Business Account, Meta provides iPing with your incoming messages, delivery and read status, your message templates and your phone-number details. iPing uses this only to show your team your own conversations, send your replies, and manage your own templates.

What iPing doesn't do

  • Never sends messages on iPing's own behalf through your account
  • Never combines your data with another client's
  • Never shares, sells or uses your conversations for advertising
  • Keeps each organisation's data separate and visible only to its own team

Full details: Privacy Policy · Terms & Conditions. Messaging charges are billed by Meta to your own WhatsApp Business Account; the iPing subscription is billed separately.

FAQ

Questions businesses ask before connecting

Do I need a new phone number?

No. You connect a number you own. It can be a number already on the WhatsApp Business app, or a fresh one. During connection Meta verifies it with a one-time code sent to that number.

Who owns the WhatsApp Business Account?

You do. It sits in your own Meta business portfolio. iPing is granted access to operate it on your behalf; you can revoke that access from Meta's settings at any time.

Can I message anyone I like?

No, and neither can anyone else on the WhatsApp Business Platform. You can reply freely to anyone who has messaged you in the last 24 hours. To start a conversation, you send an approved template to someone who has opted in to hear from you. iPing enforces this so your number's quality rating stays high.

What does it cost?

Two parts. Meta charges per conversation, billed to your own WhatsApp Business Account at Meta's rate — iPing shows these charges month by month. iPing charges a subscription based on team size and numbers. Book a demo and we'll walk you through both.

Can several people reply from the same number?

Yes — that's the point. Everyone you grant access to sees the shared inbox for that number, and every reply is attributed to the person who sent it.

Can I use more than one number?

Yes. Connect several numbers under one organisation and decide who sees which. Each number keeps its own inbox, templates and quality rating.

Do my customers need to do anything?

No. They message your number as they always have. Nothing changes on their side.

I'm already with another WhatsApp provider. Can I bring that number?

If the WhatsApp Business Account is in your own Meta portfolio, usually yes — connect it and go. If your provider created the account in their portfolio, the number has to be migrated to an account in your name first. We'll walk you through it.

Are you a Meta partner?

No, and we don't claim to be. iPing is a Tech Provider on the WhatsApp Business Platform — built by a Meta-verified business on Meta's published developer platform — but we are not a Meta Business Partner. In practice that's what lets you own the account and pay Meta directly.

What happens to my data if I leave?

Export your contacts from iPing at any time. Your WhatsApp Business Account, number and templates stay with you in Meta's systems — disconnecting iPing doesn't affect them.

A new product

Built AI-first, in 2026, with no legacy to carry

iPing is new. It was designed and built in 2026 by a small team working AI-first — AI in the engineering loop from the first line of code, so we ship in weeks what used to take quarters, and fix in hours what used to wait for a release.

That shows up in the product as focus: no decade of bolted-on features, no five pricing tiers to decode, no account held in someone else's name. One inbox, templates that pass review, campaigns you can audit, access you control.

Focus

Does a few things completely

Inbox, templates, campaigns, contacts, team access, API. Nothing half-built.

Speed

Ships weekly

Ask for something in a demo; there's a fair chance it's live before you've finished onboarding.

Ownership

Your account, always

Tech Provider model from day one. We never hold your WhatsApp account or your Meta bill.

Honesty

No chatbot claims

We say what isn't built yet. Automation is on the roadmap; a shared inbox you can trust is here now.

Book a demo

See iPing with your own number

A 20-minute walkthrough with the iPing team. We'll connect a test number, send a template, and show you the inbox your team would use. No commitment.

  • Bring your questions about your current provider — we'll tell you honestly whether iPing fits
  • We'll explain the two bills with your own volumes
  • Bring your current template list — we'll show you how it migrates

We reply on WhatsApp within one working day. No newsletter, no follow-up calls you didn't ask for.